FAQs - frequently asked questions
What is Fabstamatic?
Fabstamatic is an online service which lets you turn your Instagram or Facebook photos into great gifts. For yourself or to give away as a present.
With our easy to use product editor you can now design your own personalised Phone cases, iPad cases, notebooks and cool magnets. Just log in with your Instagram or Facebook account and start designing with your favourite photos. Easy as that.
We offer high quality products, deliver fast and deliver for free in Europe. Sounds good? Well then, give it a go!
How does it work?
Using Fabstamatic is easy.
- Login with your Instagram or Facebook account.
- Choose your product (cases, magnets or cards).
- Choose your design.
- Choose your case (only needed for cases).
- Design your product by dragging and dropping your pictures in your chosen product. Or just click 'random'. Using a tablet or mobile? Just click & select a photo and click again on the product to place it.
- Happy with your design? Hit 'save' and give your design a name.
- Your design is now saved in your gallery.
- From your gallery you can buy and share your design on Facebook or Twitter. That's it. Easy does it.
Need help? Hit 'help' in the product editor or get in touch via firstname.lastname@example.org
The phone cases we print your design on are quality snap-on hardcases available in white, black and transparent. Your product will be delivered in a protective giftpack. See our 'about us' page to view the giftpack. Price €24,95 including giftpack, VAT & free shipping in Europe.
The iPad cases we print your design on are quality snap-on transparent hardcases. Price €34,95 including VAT & free shipping in Europe.
Our magnets can be ordered as a package of 9. The size of a magnet is identical to the size of an Instagram image as shown on the display of your mobile device. We use highly qualitative magnetfoil to produce. Price €14,95 including VAT & free shipping in Europe.
Personalise these popular black notebooks with your favourite images. This A6 size (14cm by 9cm) notebook easily fits in your bag. Manufactured with a solid black cover and elastic closure. 80 pages lined paper inside. Price € 19,95 incl. free shipping in Europe.
After you have designed your product you can order it from your gallery in which your design has been stored. Just click on the shopping cart icon and follow the steps. Make sure the information you provide to us is correct. We are not responsible for incorrect given information that may cause your product not or wrongly delivered. When placing an order at Fabstamatic you will need to accept the legal terms and conditions of Fabstamatic.
We accept PAYPAL, IDEAL and BancontactMisterCash. Your online payment is being processed by Payment Service Provider ICEPAY. Fabstamatic is responsible for handling your order. ICEPAY is responsible for processing your payment. Making purchases in our webshop is safe (SSL). Go to icepay.com for more information on payments done through ICEPAY.
Shipping & delivery
We take the time to perfect your order. Quality over speed. Nonetheless we will process your order as fast as we can. Once your order has been shipped you will receive an e-mail with the confirmation that your order is on its way.
Expected delivery times (working days):
- The Netherlands: 1-3 days
- Europe: 5 days
- Outside Europe: 7-10 days
We ship with regular mail delivery. By doing so we can offer you competitive prices which include free shipping in Europe. If you wish to secure your delivery you can do so by indicating this during the checkout process. A surplus is applicable and will be charged.
Shipping rates and additional delivery options and rates are clearly stated on our website during the checkout process.
- Gift cards are issued digitally by email to the recipient as indicated by the buyer in the payment process.
- Gift cards are only valid for purchases at Fabstamatic.
- Gift cards contain a unique code. This code can only be used once.
- Cards cannot be used to purchase other gift cards.
- Gift cards cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account.
- Gift cards are specifically issued per product as stated on the card. No other products as mentioned on the card can be purchased.
- Additional services such as shipment outside of EU or registered shipping is not covered by gift cards and will be charged separately.
- To redeem the gift card follow the process on the site and fill in the code where applicable.
- Gift cards expire 1 year after date of issue. The date of issue is the date on which the gift card is digitally sent.
- Protect this card like cash. Your gift card is your responsibility. Lost or stolen codes or usage of the card by someone other then the intended recipient will not be compensated.
Questions on usage of gift cards? Contact us at email@example.com
Fabstamatic offers unique personalised products designed by you and produced for you. Therefore we cannot accept cancellations, alterations, returns or grant refunds. However, we aim for 100% customer satisfaction so if you are not happy with your product, do contact us at firstname.lastname@example.org. We will get back to you as soon as possible to take care of your problem.